Using The Special Request Filter To View Responses
When you're using Special Request messages, it's important to make sure you review your client responses.

And that's why we have a Special Request Response timeline filter. So it's always easy to go back to your client responses to review data.

When you use Special Requests, it's a good idea to review this filter regularly so you don't miss important client feedback.

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My Client Said She Cannot Respond to My Special Request Message
If clients say they cannot respond to a Special Request message, it is because you required media in the response, but they did not add it before hitting send.

To set Special Requests up without a media requirement, make sure you DO NOT check the box to require an audio message, video, or image in the response.