Drive Accountability + Success With Special Requests
Special requests help provide accountability and stimulate conversations, and that means two things:

(-) Your clients will be more likely to achieve their goals.

(-) Your services are worth more money, and your clients will feel the value.
How to Create a Special Request Message
When you send a Special Request message, your client will know that a response is important. This helps with motivation and accountability.

Watch the video to learn how to use the feature.
How Your Clients Receive & Respond to Special Request Messages
Curious to see what a Special Request message looks like for your clients?

Click play to see how they can respond.
Finding a Balance
All of your clients are looking for accountability. That's one of the main reasons why they hired you.

Some clients want daily accountability, and for those clients, daily Special Request messages could make sense.

Other clients may feel like daily Special Request messages are overwhelming. It may feel like a burden to have to respond to Special Requests on a daily basis.

Special Request messages are most effective when you find the right balance for your and your clients, so make sure you're attentive to that. In the long run, it will help you retain more clients and drive maximum success.
Adding Special Request Messages to Programs
You're not going to want to miss this demo, where we talk about what kind of messages to add to your programs, how to schedule them, and why they belong in every program. Yes, all of them!

If you're not using special request messages in your programs, TODAY is the day to start.
What Are Good Uses for Special Request Messages?
Special Request messages are perfect for the times when you need to get importnt information from your clients, like:

(-) a daily nutritional diary

(-) a video of a client doing an exercise, so you can assess form (pictured below)

(-) an audio message about how your client is feeling

It's a win-win. When you hold your clients accountable for sharing these messages, they'll appreciate your commitment and see more value in your services.

You'll get the information you need to help your clients accomplish their goals. And everyone succeeds!
Using Special Requests for Nutrition Support
Are you offering nutrition support? If so, daily special request messages are a great way to remind clients to send screenshots of their nutrition diaries. (Sidenote: We like tracking on the MyPlate app.)

This is particularly helpful as your clients are trying to get into the habit of daily nutrition tracking, or to encourage clients to prioritize daily tracking if they don't yet appreciate the difference it can make in modifying their habits.

Here's a sample of what a daily nutrition support special request message might look like in your clients' app. You'll want to make sure to require an image so your clients remember to include the screenshot in their reply messages.
Using Special Requests for Weekly Weigh-Ins
If you're working with a client on a weight management program, scheduling weekly special request messages to get weigh-ins helps make sure you get the information you need to help your client stay on track. And that's key to success!

One way to make these messages super simple? Add them to a program so they're scheduled each week. That makes getting the information you need to track progress as easy as possible!

Our special request feature makes getting body weight super easy. Just open a message, turn on the special request toggle, and select the body weight data request type. Your client's message will show up with a blue response required header requesting body weight.
Using Special Requests for Scheduling
If you're offering combination in-person and online services, or if you want to schedule phone calls or FaceTime sessions, Special Request messages are a great tool!

Since these messages are highlighted on your clients' timelines, your clients won't miss them, and scheduling is a breeze.

If you schedule sessions or phone calls on a regular schedule, like once a week or once a month, you can set a special request up in programs so your scheduling will be on the TrainWithMe version of auto-pilot. It doesn't get easier than that!
Using Special Request Messages for Workout Accountability
We talk a lot about how our clients don't really hire us just for workouts...they're willing to pay for our services because they recognize that they need a lot of help with accountability.

Special request messages are GREAT for accountability!

If you have a clients who wants to get consistent with their exercise habits, it's a great idea to program daily messages asking them to respond once they've completed their workouts.

This way, they can't ignore their workouts when they open the app because they can't ignore your special request!

Here's a sample of what that special request message might look like.
Using The Special Request Filter To View Responses
When you're using Special Request messages, it's important to make sure you review your client responses.

And that's why we have a Special Request Response timeline filter. So it's always easy to go back to your client responses to review data.

When you use Special Requests, it's a good idea to review this filter regularly so you don't miss important client feedback.

Watch the video for a demo!
My Client Said She Cannot Respond to My Special Request Message
If clients say they cannot respond to a Special Request message, it is because you required media in the response, but they did not add it before hitting send.

To set Special Requests up without a media requirement, make sure you DO NOT check the box to require an audio message, video, or image in the response.